Responsible Gaming at abt99 — Play Smart, Stay in Control

1. Age Restriction Policy

abt99 operates strictly as an adults-only platform. Players must be 18 years of age or older to register an account, make a deposit, place a bet, or access any real-money game on the abt99 platform. This requirement applies to all players across Bangladesh and is non-negotiable regardless of the game type, stake size, or payment method used.

To enforce this policy, abt99 carries out age and identity verification for all registered accounts. During the Know Your Customer (KYC) process, players may be required to submit a valid government-issued identity document — such as a National Identity Card (NID) or passport — confirming that they are aged 18 or above. Accounts where age cannot be confirmed will have deposits and withdrawals suspended until verification is completed.

abt99 also asks all players to take personal responsibility for ensuring that no one under the age of 18 — including younger family members or minors in the household — can access their account. We strongly recommend:

• Never sharing your abt99 username or password with anyone, including family members;
• Always logging out of your abt99 account after each session, especially on shared devices;
• Using device-level parental control software on any device that minors may have access to;
• Keeping your mobile device locked with a PIN, fingerprint, or face ID when not in use.

2. Player Protection Tools

All responsible gaming tools available on the abt99 platform are accessible free of charge directly through your account settings panel. They are designed to give you immediate, friction-free control over your gambling activity. You do not need to provide a reason to activate any protection tool, and activating a tool will never result in your account being penalised, your bonuses being revoked, or your ability to withdraw existing funds being restricted.

The following player protection tools are available to all abt99 account holders:

• Deposit limits — daily, weekly, or monthly caps on incoming funds (see Section 3);
• Loss limits — daily, weekly, or monthly caps on net losses;
• Session time limits — maximum duration per login session;
• Reality checks — periodic on-screen reminders showing how long you have been playing and how much you have wagered or lost in the current session;
• Time-out periods — temporary account suspension of 24 hours, 7 days, or 30 days;
• Self-exclusion — longer-term or permanent account closure (see Section 4);
• Marketing opt-out — removal from all bonus and promotional communications.

To activate any of these tools, log in to your abt99 account and navigate to the Responsible Gaming section within your account settings, or contact the abt99 support team via 24/7 live chat. Our support team can activate any protection tool on your behalf immediately during the live chat session.

3. Deposit & Spending Limits

Setting a deposit limit is one of the most effective ways to ensure that your gambling activity stays within your personal financial means. abt99 encourages all players — not just those who feel they have a problem — to set a deposit limit as a routine measure of financial self-management.

How Deposit Limits Work

You can set a limit on the total amount of Bangladeshi Taka (BDT) you are permitted to deposit into your abt99 account within a given period. The three available periods are:

• Daily limit: Resets every 24 hours from the time the limit was set.
• Weekly limit: Resets every 7 days from the time the limit was set.
• Monthly limit: Resets every 30 days from the time the limit was set.

Once a deposit limit is in place, the abt99 payment system will automatically decline any deposit transaction that would cause your total deposits for the period to exceed the limit. This applies across all payment methods, including bKash, Nagad, Rocket, and Upay.

Changing or Removing a Deposit Limit

You may decrease your deposit limit at any time and the new, lower limit will take effect immediately. However, if you wish to increase or remove a deposit limit, a mandatory cooling-off period of 24 hours applies before the change becomes active. This delay is a deliberate safeguard: it gives you time to reconsider the decision and prevents impulsive increases made in the heat of the moment.

4. Self-Exclusion Options

Self-exclusion is a formal commitment to stop gambling on the abt99 platform for a defined period. It is the strongest protective tool available and is intended for players who feel that their gambling is becoming difficult to control, or who simply want to take an extended break.

Available Self-Exclusion Periods

• 6 months: The minimum self-exclusion period available on abt99.
• 1 year: A 12-month exclusion period.
• 5 years: A long-term exclusion for players who need extended distance from gambling.
• Permanent: A lifetime exclusion with no possibility of reinstatement. This option closes your abt99 account permanently.

What Happens During Self-Exclusion

When a self-exclusion is activated on your abt99 account, the following protections are applied immediately:

• Your account is suspended and you cannot log in, deposit, or place any bets;
• Any pending withdrawal requests you have already submitted will be processed and paid out to your registered payment method;
• You are removed from all marketing lists and will not receive any promotional communications from abt99 during the exclusion period;
• abt99 will make reasonable efforts to identify and close any duplicate or secondary accounts associated with your identity.

How to Apply for Self-Exclusion

5. Recognising Problem Gambling

Gambling is an enjoyable leisure activity for the vast majority of people who engage in it responsibly. However, for some individuals gambling can become a problem that affects their finances, relationships, and mental health. Recognising the early warning signs is the first step toward getting back in control.

The following patterns may indicate that gambling is becoming problematic. If you recognise any of these signs in yourself or someone close to you, we encourage you to use the self-assessment tool in the next section and consider reaching out for support.

6. Self-Assessment Questionnaire

The following questions are adapted from widely recognised responsible gaming frameworks. Answer them honestly — your responses are private and are not submitted to abt99. The purpose is to help you reflect on your own gambling habits.

8. Our Responsible Gaming Policy

abt99's responsible gaming policy reflects our belief that player wellbeing is more important than short-term revenue. We do not want players to gamble beyond their means, and we actively monitor platform usage patterns to identify players who may be exhibiting signs of problem gambling behaviour.

Proactive Monitoring

The abt99 risk and player welfare team monitors account activity on an ongoing basis. Indicators that may trigger a welfare check include unusually rapid increases in deposit frequency or stake size, sustained sessions of extended duration, frequent large deposits immediately following large losses, and repeated unsuccessful attempts to close or limit an account. Where such patterns are detected, a member of the abt99 team may reach out proactively to check in with the player.

Staff Training

All abt99 customer support staff receive dedicated responsible gaming training before they begin handling player inquiries. This training covers how to identify players in distress, how to respond sensitively and without judgment, how to apply protective tools quickly and accurately, and how to escalate cases that require specialist support. Refresher training is conducted on a regular basis.

No Targeting of Vulnerable Players

abt99 does not send bonus offers, promotional incentives, or reload deposit notifications to players who have indicated that they wish to reduce their gambling, who are currently subject to a deposit limit, or who have previously applied for a time-out or self-exclusion. Players who have opted out of marketing communications are permanently excluded from all promotional targeting.

Financial Harm Prevention

abt99 treats gambling as a form of entertainment and not as a financial strategy or a way to generate income. All platform communications — including welcome messaging, promotional banners, and game interfaces — include responsible gaming reminders. The abt99 platform does not make any claim or implication that gambling is a reliable method for generating profit. Players in Bangladesh are reminded that gambling winnings in BDT are subject to the same financial management principles as any other discretionary expenditure.

Amendments to This Policy

abt99 may update this Responsible Gaming policy from time to time to reflect changes in best practice, legal requirements, or platform features. The effective date at the top of this page reflects the most recent revision. Material changes will be communicated to registered players via the platform and, where a registered email address is held, by email. Continued use of the abt99 platform following a policy update constitutes acceptance of the revised terms.

If you have any questions about this policy or wish to discuss any aspect of responsible gaming on the abt99 platform, please contact our team at any time via live chat or email. We are here to help.